Privacy policy

Welcome to Revibed! This Privacy Policy explains how We collect, use, disclose and safeguard your personal information when you use Our platform. By using Revibed, you agree to the practices described in this policy. 

Identity of Revibed

We are Revibed, which is a trade name of NEW WAVE B.V., a company under Belgian law, with registered office at Kernenergiestraat 19 (b. R9), 2610 Wilrijk, Belgium, with company number 0805.914.503, VAT number BE0805914503 (hereinafter referred to as “We”, “Us”, “Our”). 

You can reach Us by phone on +32 4⁠5⁠6⁠ ⁠7⁠0⁠ ⁠5⁠2⁠ ⁠7⁠3 and by email at contact@revibed.com

What data do We collect?

At Revibed, We are committed to ensuring the privacy and security of Our users. We collect various types of data solely for the purpose of providing you with a seamless and personalized experience on Our platform. This data is essential to make Our services not only functional but also pleasant for Our user community. We only collect data that are necessary to enhance your user experience and do not engage in excessive or intrusive data collection practices. Your trust is of utmost importance to Us. We take every measure to protect your privacy while delivering the best possible service. We are dedicated to safeguarding your information and using it only for the purposes outlined in Our policy.

Revibed collects the following types of data: 

• Information provided by the user: This includes information you provide when you create an account, complete forms, make purchases, participate in surveys, or otherwise interact with Our services. This information may include your name, email address, postal address, payment information and other relevant details. By creating an account on Our platform, you consent to the processing of your personal data in accordance with Our privacy policy and applicable data protection regulations. Please bear in mind that some of the information that you provide, like your account name, will be publicly accessible by other users of Our platform and website. The information provided by Our users is necessary to give them access to the services provided by the Revibed platform.
• Automatically collected information: We may automatically collect certain information about your device, browsing actions and usage patterns. This may include your IP address, browser type, operating system, referring URLs and interaction with Our website or application. This information is necessary to ensure the functionality of Our platform.
• Transaction information: In addition to the data mentioned above, We also collect information about the transactions you engage in through Our platform, including the records you support, purchase or sell. This information is needed to process transactions and give you access to the services provided by the Revibed platform.
• Communication data: We may collect information from your communications with Us, including emails, chat messages and any other correspondence. This information allows Us to effectively respond to your inquiries, provide customer support, address any concerns or issues you may have and improve Our services based on your feedback. We may also use this data to monitor the quality of Our customer service interactions and ensure compliance with Our terms of service and applicable legal obligations.
• Cookies and similar technologies: We use cookies and other similar technologies to enhance your experience on Our platform. These technologies allow Us to recognize your device and gather information about how you use Our services.

How do We store and protect your data?

The Revibed Team takes data security seriously and employs industry-standard measures to ensure your information is safeguarded. Your data are stored on secure servers with restricted access. We regularly update and monitor Our security protocols to protect against unauthorized access, disclosure, or alteration. We retain your data only for as long as necessary to fulfil the purposes outlined in Our Privacy Policy. Once the data are no longer needed, We securely delete them. If you have any questions about Our data storage practices, please do not hesitate to contact Us.

Do We share your data with third parties?

Revibed is committed to safeguard your personal data in accordance with all applicable data protection regulations. We do not sell, rent, or trade your personal data to third parties for marketing purposes. However, to provide you with Our services effectively and enhance your user experience, We may share specific information with trusted third-party service providers. These service providers, such as payment processors and analytics tools, assist Us in delivering Our services to you. We have entered into data processing agreements with these providers to ensure they adhere to the highest data protection standards and use your information solely for purposes related to the services they provide on Our behalf. We may also disclose your data when required by law or to protect Our legitimate interests, the rights and safety of Our users and the security of Our platform. 

Do We collect the data of children?

You must be at least 16 years of age to use the Revibed platform without parental consent. If you are between 13 and 16 years of age, you may access and/or use Our platform, only if you have obtained prior consent from your parents or legal guardian.

We do not knowingly collect personal information from individuals under the age of 16 without parental consent. If We become aware of any such data being collected, We will take appropriate steps to remove them. 

What are Our marketing practices?

If you agreed to it, Revibed can use your information to provide you with valuable updates about products and services that We believe align with your interests and needs. Our goal is to enhance your experience by keeping you informed about new products and services, promotions, special offers and educational content.

We ask your explicit consent before sending any marketing communications. This consent process involves two key options: 

• Opt-In: When you engage with Our services, such as creating an account or making a purchase, We will transparently request your permission to send marketing communications. We will clearly outline the nature of these communications and the content you can expect to receive. 
• Opt-Out: If you initially agree to receive Our marketing communications but later wish to change your preferences, We provide a straightforward opt-out mechanism. Each marketing email We send includes an unsubscribe link, enabling you to cease receiving such messages from Us. If you have an account on the Revibed platform, you can also opt out by logging in and adjusting your communication preferences in your account settings.  

What are your data protection rights?

At Revibed, We are dedicated to enhancing user awareness regarding their data protection rights. Every user is entitled to the following rights:

• The right to access: As a user of Our platform, you have the right to request access to the personal information We hold about you. This means you can inquire about the data We have collected, how We use it, and who We may have shared it with. We are committed to providing you with transparency and will promptly respond to your access requests in accordance with applicable data protection laws.
• The right to rectification: We want to ensure that your personal information is accurate and up-to-date. If you believe that any of the personal data We hold about you are incorrect or incomplete, you have the right to request corrections or updates. We are committed to promptly addressing any inaccuracies and ensuring that your data are rectified in accordance with applicable data protection laws. 
• The right to erasure: You have the right to request the deletion of your personal data under certain circumstances. This right allows you to have your information removed from Our records when it is no longer needed for the purposes for which it was collected, or when you withdraw your consent for processing. Exceptions may apply in cases of legal obligations or other legitimate reasons for data retention.
• The right to restriction of processing: You have the right to request the limitation of the processing of your personal data under specific circumstances. This right allows you to temporarily halt the processing of your data, often while a dispute is being resolved or to verify the accuracy of your data. We will only process your data with your consent or for legal reasons during this restricted period.
• The right to object to processing: You have the right to object to the processing of your personal data when We rely on legitimate interests or public tasks as the lawful basis for processing. You can also object to processing for direct marketing purposes, including profiling. We will cease the processing of your data unless We can demonstrate compelling legitimate reasons for the processing that override your interests and rights or if the processing is necessary for the establishment, exercise or defense of legal claims.
• The right to data portability:  You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another data controller, where Our processing is based on your consent or the performance of a contract. This right enables you to easily transfer your data between service providers or platforms. 
• The right to withdraw consent: You have the right to withdraw your consent for the processing of personal data at any time. 

If you wish to exercise one of the abovementioned rights, please contact Us at …. We are committed to promptly addressing your request, ensuring a response within one month from the date of receipt. However, please be aware that in certain circumstances, especially when the request is complex or numerous, We may extend this period by up to an additional two months. We will notify you if such an extension becomes necessary, explaining the reasons behind it.

What types of cookies do We use?

The Revibed platform uses several types of cookies:

• Essential cookies: These cookies are necessary for the basic functioning of Our platform. They enable you to access secure areas and perform essential tasks, such as logging in, participating on the platform and making purchases.
• Performance cookies: These cookies collect anonymous information about how visitors use Our platform. They help us analyse and improve the performance of Our website by measuring factors like page load times and site navigation. The data gathered from these cookies are aggregated and used for statistical purposes. They do not personally identify you.  
• Functionality cookies: Functionality cookies enhance your experience on Our platform by remembering your preferences and settings. They allow Us to provide you with a more personalized and convenient browsing experience. 
• Targeting and advertising cookies: These cookies are used to deliver relevant advertisements to you based on your interests and browsing behaviour. They may also help us measure the effectiveness of Our advertising campaigns. We may share this information with third-party advertising partners to provide you with a more tailored advertising experience. 

How to manage your cookies

When accessing the Revibed platform, We explicitly ask for your preferences regarding cookies. Our platform gives users the possibility to manage and control their cookies. You can also modify your browser settings to accept, reject or delete cookies. Keep in mind that blocking essential cookies may affect the functionality of Our platform. You may not be able to access certain features. To manage your cookie preferences, visit your browser's settings or privacy options. You can also opt-out of the use of certain cookies in your account settings.

Privacy policies of other websites

The Revibed platform may include hyperlinks to external websites. Please note that Our privacy policy exclusively pertains to Our platform and website. Should you choose to navigate to external websites by clicking on these links, We recommend thoroughly reviewing their respective privacy policies. The privacy and data handling practices on such external websites are subject to their specific policies and terms. Please be aware that these policies and terms may differ from Our own.

Changes to Our Privacy Policy

We may update this Privacy Policy at any moment to reflect changes in Our practices or for other operational, legal, or regulatory reasons. Any changes will be effective when We post the updated policy. We will notify you about significant changes through Our platform or via email.

How to contact us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us at ….

How to contact the appropriate authorities

If you have any concerns or questions regarding the processing of your personal data or would like to file a complaint, you can contact the Data Protection Authority in Belgium at the following address: 

Data Protection Authority (DPA) 

Rue de la Presse 35, 

1000 Brussels 

Phone: +32 (0)2 274 48 00 

Email: contact@apd-gba.be 

You can lodge a complaint at Lodge a complaint | Autorité de protection des données<br>Gegevensbeschermingsautoriteit (dataprotectionauthority.be).

The Data Protection Authority in Belgium is responsible for supervising and ensuring compliance with data protection laws. If you believe that your data privacy rights have been infringed or have any concerns regarding the processing of your personal data, you can reach out to them for assistance.

For more information about your data protection rights and the services provided by the Data Protection Authority in Belgium, please visit their official website at Homepage | Autorité de protection des données<br>Gegevensbeschermingsautoriteit (dataprotectionauthority.be).

As part of Our commitment to transparency and compliance with applicable laws, We would like to inform you about the existence of the Online Dispute Resolution (ODR) platform provided by the European Commission. This platform offers an independent means of resolving disputes arising from online purchases without the need to go to court. The ODR platform is accessible via the following link: ec.europa.eu/consumers/odr.

We strive to provide you with the best possible service. If you are dissatisfied with certain aspects of Our service, you have the right to initiate legal proceedings before a competent court.